Guidance for Home Care Providers in Uganda 2025

Introduction
Carealth Services Ltd is committed to delivering exceptional, high-quality, non-medical in-home care and wellness services to clients throughout Uganda. Our mission is to enhance the well-being and quality of life for those we serve in the comfort of their own homes. This comprehensive manual serves as a vital resource for our home care providers, offering detailed guidance and best practices to ensure that every client receives personalized, compassionate care and unwavering support tailored to their individual needs.

Roles and  Responsibilities
1. Caregivers: Provide non-medical in-home care and support to clients, including personal care, light housekeeping, and companionship.
2. Care Managers: Oversee client care, develop care plans, and supervise caregivers.
3. Client Service Coordinators: Coordinate client services, including scheduling and billing.

Client Care
1. Client Assessment: Conduct thorough assessments of clients’ needs and preferences.
2. Care Planning: Develop personalized care plans that address clients’ needs and goals.
3. Care Provision: Provide high-quality, non-medical in-home care and support.
4. Client Monitoring: Regularly monitor clients’ progress and adjust care plans as needed.

Safety and Emergency Procedures
1. Risk Assessment: Conduct regular risk assessments to identify potential hazards.
2. Emergency Procedures: Develop and implement emergency procedures, including fire evacuation and first aid.
3. Client Safety: Ensure clients’ safety and well-being at all times.

Communication
1. Client Communication: Communicate effectively with clients, including listening to their concerns and preferences.
2. Family Communication: Communicate regularly with family members, including providing updates on clients’ progress.
3. Team Communication: Communicate effectively with team members, including caregivers, care managers, and client service coordinators.

Confidentiality and Data Protection
1. Client Confidentiality: Maintain clients’ confidentiality and adhere to data protection policies.
2. Data Protection: Protect clients’ data, including medical information and financial records.

Reporting Incidents
1. Incident Reporting: Report all incidents, including accidents, injuries, and complaints.
2. Incident Investigation: Investigate all incidents and take corrective action to prevent future incidents.

Training and Development
1. Orientation: Provide comprehensive orientation to all new caregivers.
2. Ongoing Training: Provide ongoing training and development opportunities to caregivers.
3. Caregiver Evaluation: Regularly evaluate caregivers’ performance and provide feedback in person.

Quality Assurance
1. Quality Monitoring: Regularly monitor the quality of care provided.
2. Client Feedback: Solicit feedback from clients and family members.
3. Continuous Improvement: Continuously improve the quality of care and services.

Conclusion
Carealth Services Ltd is committed to providing high-quality, non-medical in-home care and wellness services to our clients in Uganda. This manual guides for home care providers to ensure that our clients receive exceptional care and support.
Acknowledgement
By signing below, I acknowledge that I have read, understood, and will adhere to the guidance outlined in this manual.
Signature: ______________________________
Date: __________________________________ ‎

PS: A full Manual is available at a small price. WhatSApp us on +256-703-127-162